Specialist Immigration Support
Built around people

In the South West, thousands struggle to access the regulated immigration advice they need. We exist to change that.

South West Immigration Services Hub

Over recent years, Citizens Advice Bournemouth Christchurch and Poole has built a highly trusted immigration service. South West Immigration Services Hub was created to protect and expand this vital lifeline, providing sustainable, specialist support the region urgently needs. Through the trusted Citizens Advice network, we deliver accessible, person-centred Level 2 immigration advice and specialist casework.

Free Advice First

Every client receives free initial assessment, triage, and immigration advice, with holistic support where needed. No exceptions - accessible, person-centred support for everyone.

Affordable Expertise

Clients needing complex casework, applications, or representation can access affordable fixed-fee support from IAA-accredited advisers, with fees reinvested into sustaining free services.

Community-Driven

We reinvest 100% of surplus income into protecting and strengthening free immigration advice, delivering social impact for communities rather than commercial profit.

How we work

We believe everyone should start with free immigration advice. Our process is transparent and client-led: you’ll receive clear guidance on your options, free support where possible, and a full explanation of any specialist services, fees, or exemptions. If you choose to proceed, our accredited advisers will guide you through every stage of your case, keeping you informed and supported from start to finish.

Our Fees

Our specialist immigration fees are transparent, affordable, and reinvested to sustain free advice across local communities.

FAQs

Find clear answers to common questions about our services, fees, eligibility, appointments, and specialist support.

Partner Information

Learn how we work with partners to provide trusted, regulated immigration advice and support vulnerable clients.